NERDS NOVA LLC Refund Policy
Effective Date: [02-11-2025]
At Nerds Nova, we are committed to delivering high-quality digital marketing services designed to help your business grow. Your satisfaction is important to us. This Refund Policy outlines the circumstances under which a refund may be issued.
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- Eligibility for Refunds
Refunds may be considered under the following conditions:
• The services delivered do not match the agreed-upon scope of work as stated in the proposal or contract.
• A project has not yet started (no work or planning hours logged).
• You have requested a cancellation within 3 days of payment and before any work has begun.
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- Non-Refundable Services
Due to the nature of digital marketing services, the following are non-refundable:
• Completed work, campaigns, or hours already spent on your project.
• Services involving paid ads, SEO, or third-party platforms (e.g., Google, Meta, LinkedIn Ads).
• Customized strategies, design work, or content already delivered.
• Subscription or retainer-based services after the current billing cycle has started.
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- Refund Process
If your refund request qualifies:
• You must email support@nerdsnova.com within the eligible period, explaining the reason for your refund.
• Our team will review your request within 5–7 business days.
• Approved refunds will be processed within 10 business days to the original payment method.
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- Project Cancellation
If you wish to cancel an ongoing project:
• Written notice must be provided to support@nerdsnova.com.
• You will be billed for all completed work and costs incurred up to the cancellation date.
• Any balance remaining (after deduction) may be refunded, if applicable.
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- Contact Us
For questions or refund requests, contact:
📧 support@nerdsnova.com
🌐 www.nerdsnova.com
Address: 6366 Singletree Trail, Sarasota, FL 34241