Return & Refund Policy

Effective Date: 01 January, 2026

Return & Refund Policy

Nerds Nova LLC (“Company,” “we,” “our,” or “us”) is committed to maintaining transparent, fair, and legally compliant refund practices for all clients and users of our services, including digital marketing, website development, e-commerce development, IT support, cybersecurity, consulting, and related digital services.

This Return & Refund Policy outlines the terms, conditions, limitations, and procedures regarding cancellations, refunds, service disputes, chargebacks, and project termination.

By purchasing, subscribing to, or using our services, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy. This policy follows the same legal and compliance structure as the provided Privacy Policy design.

1. Nature of Services

Our company primarily provides digital, customized, and service-based solutions, including but not limited to:

  • Digital marketing services

  • Google Ads management

  • Search engine optimization (SEO)

  • Social media marketing

  • Website development

  • E-commerce development

  • IT support services

  • Cybersecurity services

  • Technical consulting

  • Website maintenance and optimization

Due to the customized and non-tangible nature of digital services, refunds are subject to the terms outlined below.

2. General Refund Eligibility

Refund requests may be considered only under limited circumstances and at the sole discretion of the Company.

A customer may be eligible for a partial or full refund if:

  • Services were not initiated within the agreed timeframe due solely to Company fault

  • Duplicate payments were made

  • Unauthorized transactions are verified

  • The Company is unable to deliver the purchased service

  • Applicable law requires a refund

Refund approval depends on project status, work completed, third-party expenses incurred, and contractual obligations.

3. Non-Refundable Services

Unless otherwise required by law, the following are generally non-refundable:

  • Completed digital services

  • Delivered website or software development work

  • Custom design work

  • Marketing strategy development

  • SEO services already performed

  • Paid advertising spend

  • Domain registration fees

  • Hosting fees

  • Third-party software licenses

  • Consultation fees

  • Emergency IT support services

  • Cybersecurity assessment services

  • Monthly retainers already billed

  • Subscription or maintenance services already utilized

Once project work, development, deployment, optimization, or campaign execution has started, refunds may be limited or unavailable.

4. Digital Marketing & Advertising Services

For advertising and marketing services, including Google Ads and social media advertising:

  • Advertising budgets paid to third-party platforms are non-refundable

  • Campaign management fees may become non-refundable once campaign setup or optimization begins

  • The Company does not guarantee specific rankings, leads, conversions, sales, or advertising performance

  • Marketing outcomes may vary based on competition, budget, industry conditions, algorithms, and third-party platform policies

Clients remain responsible for all approved advertising expenditures.

5. Website & E-Commerce Development Refunds

For website development and e-commerce projects:

  • Deposits and milestone payments may be non-refundable once work begins

  • Refunds will not be issued for completed milestones

  • Delays caused by the client, including failure to provide required content, approvals, credentials, or feedback, do not qualify for refunds

  • Custom-coded, configured, or delivered digital assets are non-returnable

If a project is canceled by the client after work has commenced, the Company reserves the right to retain payment for completed work and hours incurred.

6. IT Support & Cybersecurity Services

Due to the immediate allocation of technical resources and sensitive operational nature of IT and cybersecurity services:

  • Emergency support fees are non-refundable

  • Security audits, malware removal, system diagnostics, and incident response services are non-refundable once initiated

  • The Company does not guarantee uninterrupted system security or prevention of all cyber threats

Clients remain responsible for maintaining lawful authorization for all systems submitted for support or security services.

7. Subscription & Recurring Services

For recurring or subscription-based services:

  • Clients may cancel future renewals by providing written notice before the next billing cycle

  • No partial refunds are provided for unused portions of ongoing billing periods unless required by law

  • Failure to use subscribed services does not constitute grounds for a refund

8. Chargebacks & Payment Disputes

Customers agree to contact the Company first to resolve billing concerns before initiating chargebacks or payment disputes.

Fraudulent or abusive chargebacks may result in:

  • Immediate suspension of services

  • Account termination

  • Legal collection actions

  • Additional administrative or legal fees

The Company reserves the right to provide relevant records, agreements, communication logs, and service evidence to financial institutions during dispute investigations.

9. Refund Request Procedure

To request a refund, customers must contact:

Email: support@nerdsnova.com

Refund requests should include:

  • Full name

  • Invoice or order number

  • Service purchased

  • Reason for the request

  • Supporting documentation where applicable

The Company may request additional verification before processing any request.

10. Refund Processing Time

Approved refunds, where applicable, are generally processed within:

  • 7–21 business days

Processing times may vary depending on:

  • Payment provider

  • Banking institution

  • Credit card processor

  • International transaction handling

11. Project Suspension or Termination

The Company reserves the right to suspend or terminate services without refund if a customer:

  • Violates applicable laws

  • Engages in abusive, fraudulent, deceptive, or unlawful conduct

  • Violates advertising platform policies

  • Uses services for prohibited activities

  • Fails to provide necessary cooperation or access

  • Causes security risks or operational disruptions

12. Limitation of Liability

To the maximum extent permitted by law:

  • Refunds shall not exceed the amount paid for the specific disputed service

  • The Company shall not be liable for indirect, incidental, consequential, special, or lost-profit damages

  • The Company does not guarantee uninterrupted service availability or business outcomes

13. Compliance with Advertising & Consumer Protection Policies

This policy is designed to comply with:

  • Google Ads policies

  • Consumer protection laws

  • FTC advertising standards

  • Applicable U.S. commercial regulations

  • Digital services compliance requirements

Nothing in this policy limits rights that cannot legally be waived under applicable law.

14. Policy Updates

We reserve the right to update, modify, or revise this Return & Refund Policy at any time.

Updated versions will be published on our website with a revised effective date. Continued use of our services after updates constitutes acceptance of the revised policy.

15. Contact Information

If you have questions regarding this Return & Refund Policy, please contact:

Website: NerdsNova.com
Email: support@nerdsnova.com
Address: 6366 Singletree Trail Sarasota, FL 34241, USA

16. Acceptance of Policy

By purchasing or using services provided by Nerds Nova LLC, you acknowledge that you have read, understood, and agreed to this Return & Refund Policy.